Terms and Conditions

SureDeals ("SureDeals", "we", "us", "our") operates the platform at suredeals.org and its associated mobile-friendly web apps (the "Service"), through which social users, merchants, and node users can discover, publish, and manage deals, upload proof of payment to earn tokens, and redeem tokens for merchandise or experiences.

By creating an account or using the Service you agree to these Terms and Conditions and to our Privacy Policy. If you do not agree, do not use the Service.

The Service is currently only available to customers located in Kenya. We do not fulfil signups, uploads, or redemptions for users outside Kenya, and we may ask you to confirm your location or address at various points to enforce this.

You must be at least 18 years old, or the age of legal majority in Kenya, to create an account. You must provide accurate identity details (including your date of birth) and keep them up to date.

You are responsible for keeping your password and any recovery email confidential, and for all activity under your account. Tell us immediately if you suspect unauthorised access. We may require email or phone verification, and may use a recovery email to help you regain access if your primary email is unreachable.

We may suspend or archive your account if we reasonably believe you have violated these Terms, provided false information, or engaged in fraudulent activity.

Tokens are a loyalty and rewards mechanism, not currency, e-money, or a deposit. Tokens have no cash value, cannot be withdrawn, transferred for cash, or exchanged between users other than through features we expressly provide (for example, shared group balances within a friend group). We may change how tokens are earned, their value, or how they can be redeemed, and may introduce limits or expiry, at any time.

Tokens are awarded when you upload valid proof of a genuine third-party payment (for example, an M-Pesa or Airtel Money confirmation). SureDeals does not process, hold, or have custody of the underlying payment — we only verify evidence of it.

You must only submit genuine, unaltered proof of payment that you were a party to. We use automated checks (including optical character recognition) and human review to verify uploads. We may reject an upload, reverse tokens already awarded, or suspend your account if we find or reasonably suspect a submission is fraudulent, duplicated, edited, or otherwise does not meet our upload categories.

If you believe an automated check rejected a genuine upload in error, you may edit and resubmit it (subject to a reasonable retry limit) or contact us for a manual review.

Tokens may be redeemed for merchandise or experiences shown in the Service, subject to availability. We only ship within Kenya, to a valid Kenyan county and address that you provide. Door-to-door courier delivery is currently only available for addresses in Nairobi; for other counties, items are sent via bus company or made available for pickup at a stated location.

You are responsible for providing an accurate shipping address and contact phone number. Risk in a redeemed item passes to you on delivery or, for pickup/bus collection, once it is made available for collection. If an item arrives damaged, is the wrong item, or does not arrive, contact us promptly so we can investigate.

Redeemed tokens are non-refundable except where a redemption is cancelled by us or by you before fulfilment, in which case tokens are returned to your balance.

If you register or claim a business on the Service, you confirm you are authorised to represent that business and that the information you submit (including goods, services, and any verification documents) is accurate. We may review, verify, reject, suspend, or remove a business listing, and may revert ownership of a claimed listing where we find a claim was made in error or bad faith.

If you subscribe to our customer-insights (data subscription) add-on, the reports you receive are aggregated statistics only — for example, other merchants' names, categories, and your customers' combined counts and spend elsewhere. These reports never contain a customer's name, contact details, or other personal data.

Any review, flag, comment, photo, or other content you submit must be truthful and must not be defamatory, unlawful, or infringe another person's rights. You grant us a licence to host, display, and moderate this content as part of operating the Service. We may remove content or act on flags at our discretion.

Features such as mutual friend connections, shared group token balances, and membership programmes (for example buyers-club, financial-fitness-club, or gis-scout) are subject to their own in-product rules, which form part of these Terms. We may adjust, pause, or retire these features at any time.

You must not, and must not help anyone else to:

• submit fake, altered, duplicated, or otherwise fraudulent proof of payment;
• create multiple accounts to circumvent limits, or misrepresent your location to bypass the Kenya-only restriction;
• abuse referral, friend group, or membership features to obtain tokens without genuine underlying activity;
• scrape, reverse engineer, or interfere with the Service's normal operation or security; or
• use the Service in a way that breaches Kenyan law, including the Computer Misuse and Cybercrimes Act, 2018.

The Service is provided "as is". To the maximum extent permitted by Kenyan law, we disclaim warranties of any kind and are not liable for indirect, incidental, or consequential loss arising from your use of the Service, including loss of tokens due to fraud-prevention actions taken in good faith, or delays or issues caused by third-party couriers, bus companies, or payment providers.

We may update these Terms from time to time. We will update the "Last updated" date above, and for material changes we will make reasonable efforts to notify you in-app or by email. Continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of Kenya. Any dispute arising out of or relating to these Terms or the Service is subject to the exclusive jurisdiction of the courts of Kenya.

Questions about these Terms can be sent to suredealslimited@gmail.com.